• Zen Internet on Twitter
  • Zen Internet on Facebook
  • Zen Internet on LinkedIn
  • Zen Internet on Google+
  • Zen Internet on YouTube

Author Archives: Zen Internet

About Zen Internet

Zen Internet, an independent Internet Service Provider (ISP), has been delivering services to business and residential users in the UK since 1995. Led by founder and Managing Director Richard Tang, Zen's mission is to provide the best ISP service in the UK and is committed to investing in the latest technologies and providing high levels of service, support and reliability.

The power is in your hands – getting fibre broadband set up is now even easier!

We’re sharing some good news: you no longer need an engineer to visit your house to have your fibre broadband set up! That means no more taking days off work, no more getting someone to house-sit and no more time … Continue reading…

Posted in Zen Internet | Leave a comment

Health at the Heart of Zen

We’re sure it’d be fair to say not many people were feeling too healthy on Tuesday following the Easter break. But whether you knew it or not, Tuesday 7th April actually marked World Health Day – the annual anniversary commemorating … Continue reading…

Posted in Zen Internet | Leave a comment

Zen Internet’s Tech Support Team Reveal Super Powers

Calling Zen’s technical team superheroes may feel like an April Fools prank – but yesterday’s service outage was no joke. Yesterday they really did show some super-initiative, super-tech knowledge and super-love for our customers when they worked their magic to resolve … Continue reading…

Posted in Zen Internet | Leave a comment

Doing SIP Trunking right

SIP Trunking can be a fantastic service, but only if it’s done right. For us at Zen, it all comes down to 5 things: Bandwidth, Compression, Quality of Service, Interoperability and the Platform. We work hard to get all five … Continue reading…

Posted in Zen Internet | Leave a comment

Honesty, transparency and education: Zen’s channel approach

Daunted by the challenges of a changing connectivity landscape? Zen and its enhanced Partner Programme can help. The channel faces a range of challenges as a result of huge transformations in the connectivity landscape and changing customer demands, a roundtable … Continue reading…

Posted in Zen Internet | Leave a comment

The first £2800 of Excess Construction Charges now waived

Zen Internet now waives the first £2,800 of Excess Construction Charges (ECCs) on any leased line order. For many businesses, Internet access is now mission-critical. Many businesses demand a tough, resilient Internet connection, with guaranteed download and upload speeds, and … Continue reading…

Posted in Zen Internet | Leave a comment

Not just basic Fibre Broadband, but the finest

The UK is currently going through a fibre optic broadband revolution. Over 93 per cent of the UK should have coverage by the end of 2015. Over the next few years, we can expect to see a steady migration from ADSL services … Continue reading…

Posted in Fibre Optic Broadband | 7 Comments

The shift towards convergence and cloud-based services

The shifts towards convergence and cloud-based services mark a huge opportunity for everyone. More and more business are becoming aware of the benefits of getting voice and data services in one package, and of moving applications and services to the … Continue reading…

Posted in Zen Internet | Leave a comment

Technical Support “Dropping Connection” Study – Part 2 – What improvements have we made to our own processes

In part one I summarised the problems associated with a dropping connection and how this issue could be fixed by customers.  This post looks at improvements we have also made or are making based on customer feedback and the investigations … Continue reading…

Posted in Help & Support | 1 Comment

Technical Support “Dropping Connection” Study – Part 1 – What is a dropping connection, and what can you do to fix it?

If you have a ‘dropping connection’ you may have some or all of the following problems with your broadband: Access to web pages, email and other Internet services (Remote Desktop/VPNs), is interrupted periodically. Films, TV programmes and Internet video may … Continue reading…

Posted in Help & Support | Tagged , , | 1 Comment

Skip to site navigation